NKU Bookstore
CUSTOMER CARE PHONE NUMBERSGeneral Questions About Textbook Orders, Stock, Hours, Etc.
859-572-5142 (calls the store directly)
Customer Service - Textbook Issues Related
877-420-1734
Customer Service - Online Only Spirit Shop Items
844-760-4046
BOOKSTORE SPIRIT AND APPAREL FAQS:Do you take flex?
We unfortunately do not accept flex (the $75 that commuters get every semester) as a form of payment because it is a meal plan. We do accept All Card Dollars!
Do you have a certain type of discount?
We currently have faculty/staff 10% discounts on most items and that is all. We do not have student discounts.
When will you get a certain item back in stock?
Chances are, we don't know when or if we will get an item. We don't order things for the bookstore; our suppliers send them to us.
This item was cheaper online. Why is this more expensive in person?
Our online sales are online only and do not carry over into the store. Similarly, most of our in-store sales are in person only.
What are your store hours?
Please check either online at shopnku.com or on our social media. Google often doesn't update with our hours that change over breaks.
BOOKSTORE TEXTBOOK FAQS:Most textbook ordering questions can be answered by going to this website for in depth ordering instructions, including using financial aid and third party scholarships for books!My final total was higher than the estimate at checkout. Why?
When you order via shopnku.com, before you may even proceed to checkout, you must agree to the following statement:
Because of how frequently our inventory fluctuates, we can't guarantee any specific condition of textbook.
My order was marked as fraud. What do I do?
Please email [email protected] with your order number and information to get this resolved.
When will my backordered book come in?
Unfortunately, we do not have estimates for when backordered books will arrive. Once we have them ordered, its up to the publisher and UPS!
I got an email that my payment failed. What are my next steps?
Place a new order with your updated form of payment. Failed orders get automatically cancelled for our organization and so that orders don't sit in the queue forever.
Why did my payment fail?
Common reasons for payment failure include incorrect payment type (please see this website to learn how to use different forms of payment), card expiring soon, and no funds available.